YOUR RIGHT TO CANCEL
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To exercise this right, please contact us at info@reigngoods.co.uk within 14 days of delivery.
FOOD & PERISHABLE PRODUCTS
We are unable to accept returns of food products that have been opened, used, or where the seal has been broken, for hygiene and food safety reasons. This is in accordance with Regulation 28(1)(b) of the Consumer Contracts Regulations 2013.
Unopened food products in their original, sealed packaging may be returned within 14 days of receipt, provided they are not close to or past their best-before date.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or you have received an incorrect item, please contact us at info@reigngoods.co.uk within 48 hours of delivery, including:
• Your order number
• A description of the issue
• Clear photographs of the damaged or incorrect item and its packaging
We will arrange a full replacement or refund at no additional cost to you. Failure to notify us within 48 hours may affect our ability to process your claim.
HOW TO RETURN AN ITEM
Email info@reigngoods.co.uk with your order number and reason for return. Do not send items back without contacting us first. Return postage costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
REFUND PROCESSING
Once we have received and inspected your returned item, approved refunds will be processed to your original payment method within 5–10 working days.
NON-RETURNABLE ITEMS
• Opened or used food and drink products
• Products with broken seals
• Products past their best-before date